Privacy Policy

Last updated: 06/02/2026

This Privacy Policy explains how Nero Engine collects, uses, and protects your personal data when you use our website, systems, and services.

1. Who We Are

Nero Engine is a UK-based service that installs client capture and automation systems for local service businesses.

These systems may include enquiry capture, missed call automation, messaging, booking tools, and review requests.

If you have any questions about this policy or how your data is handled, you can contact us at:

Email: hello@neroengine.com

2. What Information We Collect

We may collect personal data when you:

• Submit a contact form

• Complete an enquiry or assessment form

• Interact with our automated messaging systems

• Communicate with us by email or message

This may include:

• Your name

• Your email address

• Your phone number

• Your business name

• Information about your services, location, or availability

• Any information you choose to provide voluntarily

We only collect information that is relevant to delivering or assessing our services.

3. How We Use Your Information

We use your information to:

• Respond to enquiries and messages

• Assess whether our services are suitable for your business

• Deliver and support our systems

• Communicate updates or next steps

• Improve service quality and system performance

We do not sell your data and we do not use it for unrelated marketing.

4. Legal Basis for Processing (UK GDPR)

We process personal data under the following lawful bases:

• Legitimate interest to respond to enquiries and provide services

• Consent where you voluntarily submit information through our forms or systems

You can withdraw consent at any time by contacting us.

5. Automated Systems and Messaging

Some of our services include automated systems such as:

• Missed call responses

• SMS or messaging replies

• Booking confirmations and follow-ups

These systems are designed to respond to enquiries and improve communication.
They do not make legal or financial decisions.

6. Data Sharing

Your data is:

• Never sold

• Never shared with advertisers

It may be accessed only by:

• Nero Engine

• Trusted service providers used to operate our systems (for example secure messaging, forms, or hosting platforms)

All providers are required to handle data securely and in line with UK GDPR.

7. Data Storage and Security

We take reasonable steps to protect your data, including:

• Secure systems and access controls

• Limited access to authorised users only

• Use of reputable third-party platforms that meet data protection standards

No system is completely secure, but we actively work to reduce risk.

8. How Long We Keep Your Data

We keep your data only for as long as necessary to:

• Respond to enquiries

• Deliver or support services

• Meet legal or operational requirements

If no ongoing relationship exists, data is deleted within a reasonable period.

9. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you

• Request correction of inaccurate information

• Request deletion of your data

• Object to or restrict certain processing

To exercise these rights, contact us at the email above.

10. Changes to This Policy

We may update this Privacy Policy from time to time.

The latest version will always be available on this page.

11. Contact

If you have any questions or concerns about this Privacy Policy or how your data is handled, please contact:

Email: hello@neroengine.com